FAQ
FAQ
Q: I am registered, How do I access the NASPAA Virtual Conference?
A: This year’s conference is hosted on Pathable at naspaa2021.pathable.co. All registered attendees should receive an invitation from the email address “2021 NASPAA Conference <no-reply@pathable.com>" with a unique link to setup your account and create a password. View Attendee Experience video HERE.
If you DID NOT receive this invitation email, please notify wanna@naspaa.org. Chrome is the recommended browser to use with Pathable.
Q: Can I still register for the conference?
A: Yes. "On-site" registration is open. Member (NASPAA and TPAC): $150 and Non-Member: $200. All participants, including panelists, will need to register for the virtual conference.
Q: How do I return to the NASPAA Conference website on Pathable? A: Go to naspaa2021.pathable.co to sign in. You may wish to bookmark this site. Chrome is the recommended browser to use with Pathable.
Q: How will I attend specific sessions at the virtual conference? Are you sending me a Zoom link?
A: No. Panels must be accessed through the conference website at naspaa2021.pathable.co. Navigate directly to the panel and click JOIN MEETING in the upper right-hand corner of the panel's dedicated landing page. Panels can be found under the Schedule tab in ‘All Sessions’ or ‘My Sessions’ if you have registered for the panel. (The workshops and live sessions will “pop-out” into a Zoom meeting, but you must access this through Pathable. Certain sessions, such as our spotlights, plenaries and the Annual Business Meeting, will be in a Pathable Webinar Format which do not "pop-out" and are viewed in Pathable.)
Q: What if something is not working, and I need tech support once in the site?
A: If at any point you are having difficulty using the site or have a question, use the built-in Pathable help feature. During the conference, we will have dedicated Pathable Support staff standing by exclusively for the benefit of NASPAA Conference attendees. Simply click the ‘Get Support’ under the Account tab and fill out the requested information. Someone will be in touch with you shortly and this is the fastest way to get efficient support. If however you are unable to access the site at all, please contact minkoff@naspaa.org.
Q: What time zone are we using in Pathable?
A: In NASPAA communications and graphics, we refer to specific session and meeting times in Eastern Daylight Time EDT USA. However, when you view the Schedule in Pathable, all times will appear in YOUR time zone.
Q: How can I ensure the best technical experience?
A: Chrome is the recommended browser. Additionally, make sure you install "Zoom Client for Meetings" from zoom.us/download if you do not already have it on your computer.
Q: Are there instructions for Speakers?
A:If you are a "speaker" presenting on a panel, workshop, or Q&A session, you should have received a communication on how you will present. Please contact minkoff@naspaa.org if you have question, or view the guides on how to present HERE.