NASPAA Hiring Membership Manager

December 20, 2023
We're Hiring


Title: Membership Manager 

Department: Member Services 

FLSA Status: Exempt

Location: Hybrid-remote

Reporting Structure: Executive Director 



NASPAA, the Network of Schools of Public Policy, Affairs, and Administration, is the global standard in public service education. NASPAA is a nonprofit 501(c)(3) membership association with over 300 institutional member schools at U.S. and non-U.S. universities that award degrees in public administration, public policy, public affairs, nonprofit, and related fields. NASPAA is the recognized global accreditor of master's degree programs in these fields.


NASPAA is committed to an environment where everyone is welcome and allowed to be their best version.  We strive to create an atmosphere of belonging and inclusion.  We seek teammates with this same spirit and desire.  




Member Services (100%)

  • Manage membership recruitment.
    • Identify and maintain a list of prospective members globally. 
    • Work with the Executive Director to set a yearly membership recruitment goal. 
    • Develop an outreach plan for former NASPAA members whose memberships have lapsed.  
    • Build a campaign to bring in universities with MPA/MPP/Nonprofit programs that are not members of NASPAA.  
    • Develop plans to bring in universities with complementary degree programs such as emergency management and undergraduate programs. 
  • Serve as primary contact for inquiries from members and prospective members.
  • Manage membership inquiries.
    • Provide information on the levels of NASPAA membership (associate, institutional).
    • Answer prospective member questions regarding dues, fees, and members' benefits.
    • Maintain and update the NASPAA Welcome Packet as needed.
    • Maintain and update the membership pages on the website
    • Review NASPAA membership applications (received via Survey Monkey) and prepare them for presentation to the Executive Council.
    • Liaise with new members to orient them to their membership benefits.  Collaborate with staff to provide additional information (questions regarding accreditation, database access, etc.)
  • Manage membership services.
    • Conduct webinar(s) for new principal representatives to orient them to their NASPAA responsibilities.
    • Assist with member communications, including monitoring and updating social media accounts, making website recommendations, and preparing newsletter articles.
    • Assist with membership initiatives such as committees and sections, awards, workshops, and Diversity, Equity, and Inclusion (DEI) efforts.
    • Responsible for the ongoing data integrity of membership information, ensuring accurate data in the membership database, including updates to principal representatives and committees.
  • Manage the committee processes.
    • Collaborating with NASPAA staff to develop charges for each committee
    • Collaborate with NASPAA staff to create a list of recommendations for the committee appointments to the NASPAA President
  • Manage NASPAA Awards.
    • Distribute awards notifications
    • Manage the awards nominations
    • Staff awards committees/meetings where winners are determined
    • Work with the Director of Events to script the Awards Luncheon at the Annual Conference
  • Manage NASPAA’s Leadership Development Program NASPAA Next.
    • Identify a sponsor (content provider)
    • Identify 20-25 NASPAA, Next participants
    • Work with the Director of Events to identify needs for the annual conference session.
  • Manage Pi Alpha Alpha (PAA) Honor Society
    • Assist in the day-to-day management of the PAA) by facilitating PAA Steering Committee meetings, supporting committee initiatives, troubleshooting inductions, corresponding with the PAA fulfillment service, and helping to prepare financial documents.
    • Provide communications support to the PAA Honor Society by responding to inquiries, researching historical documents, updating records, monitoring PAA social media, corresponding with chapters, and updating the PAA Website, as needed.
    • Work with the Director of Events to plan yearly and special events as necessary (50th anniversary of PAA in 2024).
  • Assist with the implementation of NASPAA's DEIJA plan
  • Other duties as assigned by the Executive Director.



  • Bachelor’s degree in Public Administration, Public Policy, International Affairs, Nonprofit Management, Political Science, Business Administration or a similar degree
  • 2-5 years of nonprofit experience required. 
  • Excellent communication and interpersonal skills, 
  • The person selected for this role must be comfortable working with diverse teammates and members.  
  • Multilingual skills desired
  • Flexible self-starter comfortable working in a fast-paced environment
  • Ability to maintain strict confidentiality for all association information and communications
  • Strong attention to detail, with the ability to work both independently and as part of a collaborative effort
  • 501(c)(3) membership association experience a plus



  • 403(b)
  • 403(b) Matching
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life & LTD Insurance
  • Flexible Spending Account
  • Paid Time Off
  • Sick Leave
  • 12 Paid Holidays
  • Hybrid work schedule (in office one day/week)
  • Winter Break (office closed annually from December 26th-December 31st)


NASPAA, a non-profit corporation, is an Equal Opportunity Employer that provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, marital status, disability, pregnancy, military or veteran status, and other such factors by US state and federal laws. NASPAA actively seeks diverse candidates for this role.